Telephone Quiz
(Scored)
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Sample
Fourth
Choose: You will see 2 cards for each question. Click the circle in the card you think is correct.
Sample:

When making a call,
you should

do one thing.
When making a call,
you should

do another thing.
Fifth
Learn: Click "See Answers" to get your results.

 

Click "Start" button to begin.
Start
 

 

Card 1 of 29

Click the Circle in the Card you Think is Correct.
When making a call,
you should

stand up.
When making a call,
you should

remain seated.
 

 

Card 2 of 29

Click the Circle in the Card you Think is Correct.
When arranging a meeting
with Mr. Martin, try to arrange it

with Mr. Martin's assistant.
When arranging a meeting
with Mr. Martin, try to arrange it

with Mr. Martin himself.
 

 

Card 3 of 29

Click the Circle in the Card you Think is Correct.
You use the phone

to arrange interviews.
 
You use the phone

to conduct interviews
and avoid wasted journeys.
 

 

Card 4 of 29

Click the Circle in the Card you Think is Correct.
When searching for a job,
the phone has

two different functions.
When searching for a job,
the phone has

seven different functions.
 

 

Card 5 of 29

Click the Circle in the Card you Think is Correct.
If the phone rings

answer it yourself.
If the phone rings

let someone else answer it.
 

 

Card 6 of 29

Click the Circle in the Card you Think is Correct.
To obtain information
over the phone

ask for it yourself.
 
To obtain information
over the phone

ask someone else to do it for you.
 

 

Card 7 of 29

Click the Circle in the Card you Think is Correct.
To sound better
on the phone

take a very serious
attitude during your conversations.
To sound better
on the phone

smile while you talk.
 
 
 

 

Card 8 of 29

Click the Circle in the Card you Think is Correct.
If you come up against
an obstacle or difficulty

skillfully settle the matter
yourself.
If you come up against
an obstacle or difficulty

remain calm and offer
potential solutions.
 

 

Card 9 of 29

Click the Circle in the Card you Think is Correct.
To reach the person with whom
you wish to speak, you say

"It is confidential" or
"It is personal".
To reach the person with whom
you wish to speak, you say

"It is important but
not urgent".
 

 

Card 10 of 29

Click the Circle in the Card you Think is Correct.
If you are right-handed, when
making a call hold the receiver

in your left hand.
If you are right-handed, when
making a call hold the receiver

in your right hand.
 

 

Card 11 of 29

Click the Circle in the Card you Think is Correct.
To make your name
fully understood

spell it out.
To make your name
fully understood

repeat it several times.
 

 

Card 12 of 29

Click the Circle in the Card you Think is Correct.
You prefer the initiative
to call

be theirs.
You prefer the initiative
to call

be yours.
 

 

Card 13 of 29

Click the Circle in the Card you Think is Correct.
People in organizations
generally prefer to call back

during business hours.
People in organizations
generally prefer to call back

after business hours.
 

 

Card 14 of 29

Click the Circle in the Card you Think is Correct.
Recruitment agencies
and head hunters

rarely "weed" people out
over the phone.
Recruitment agencies
and head hunters

often "weed" people out
over the phone.
 

 

Card 15 of 29

Click the Circle in the Card you Think is Correct.
In an hour, it is
possible to make

ten successful calls to
arrange job interviews.
In an hour, it is
possible to make

six successful calls to
arrange job interviews.
 

 

Card 16 of 29

Click the Circle in the Card you Think is Correct.
On average, to set up one job
interview, you need to make

30 telephone calls.
On average, to set up one job
interview, you need to make

55 telephone calls.
 

 

Card 17 of 29

Click the Circle in the Card you Think is Correct.
Your voice sounds more
reassuring if

you stick your chin out
while talking.
Your voice sounds more
reassuring if

you keep your chin tucked in
while talking.
 

 

Card 18 of 29

Click the Circle in the Card you Think is Correct.
If your answering machine
picks up your call

you let the caller finish
their message
and then phone back.
If your answering machine
picks up your call

you interrupt the caller
and begin speaking.
 
 

 

Card 19 of 29

Click the Circle in the Card you Think is Correct.
When introducing yourself
over the phone

you give your first name
and then your last (family)
name.
When introducing yourself
over the phone

give your last (family) name
and then your first name.
 
 

 

Card 20 of 29

Click the Circle in the Card you Think is Correct.
At the end of
a telephone conversation

you summarize
what has been discussed and agreed.
At the end of
a telephone conversation

you do not summarize
what has been discussed and agreed.
 

 

Card 21 of 29

Click the Circle in the Card you Think is Correct.
When arranging a
telephone interview

you offer only one
possible time.
When arranging a
telephone interview

you offer two
alternative times.
 

 

Card 22 of 29

Click the Circle in the Card you Think is Correct.
A good telephone
conversation is

fairly short.
A good telephone
conversation is

fairly long.
 

 

Card 23 of 29

Click the Circle in the Card you Think is Correct.
The objective of the call

must be written down
before calling.
The objective of the call

can be improvised.
 
 

 

Card 24 of 29

Click the Circle in the Card you Think is Correct.
To make communication
easier on the phone

you talk quickly
to be convincing.
To make communication
easier on the phone

you talk slowly to be clearer.
 
 

 

Card 25 of 29

Click the Circle in the Card you Think is Correct.
You always ask
your interviewer

if you are
disturbing them.
You always ask
your interviewer

if they have four
minutes to give you.
 

 

Card 26 of 29

Click the Circle in the Card you Think is Correct.
To introduce yourself on
the phone, you say

this is Ms. Anderson.
To introduce yourself on
the phone, you say

this is Jane Anderson.
 

 

Card 27 of 29

Click the Circle in the Card you Think is Correct.
If the interviewer asks
questions over the phone

you reply in a friendly
and polite manner.
 
If the interviewer asks
questions over the phone

you politely suggest
an interview to discuss
their questions.
 

 

Card 28 of 29

Click the Circle in the Card you Think is Correct.
If the person with whom you wish
to speak is not in

you offer to call back at
a more convenient time.
If the person with whom you wish
to speak is not in

you leave your number
for them to return your call.
 

 

Card 29

Click the Circle in the Card you Think is Correct.
Generally, it is easier
to reach decision makers

after office hours.
Generally, it is easier
to reach decision makers

during office hours.
 

 

 

   

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Telephone Game © 1998 Copyright Daniel Porot
Electronic version © D. Porot, 1999, 2000. All Rights Reserved.